RETURN & REFUND POLICY

Last updated 7 June, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@wishclub.com.bd to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Wish Club

Attn: Returns

RMA #

House-145, Road-3, Block-A, Niketan, Gulshan-1, Dhaka-1212

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

 

Issuance of Refunds

A customer will be eligible for refund or return if he/she submits an issue within 3 working days of receiving the product/service.

• Once we have received your product and it has undergone a quality control, the expected refund processing time is 7 to 10 working days.
• The time required to complete a refund process depends on the refund method you have selected.
• The refund period / process starts when WISH CLUB has processed your refund according to your refund type.
• The refund amount covers the item price and shipping fee for your returned product.

 

Refund Types

WISH CLUB will process your refund according to the following refund types

• Refund from returns: Refund is processed once your item is returned to the warehouse and QC is completed (successful).
• Refunds from cancelled orders:  Refund is automatically triggered once cancelation is successfully processed.
• Refunds from failed deliveries: Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.

Payment Method	Refund Option	Refund Time
Debit or Credit Card	Debit or Credit Card Payment Reversal	10 working days
Equated Monthly Installments	Debit or Credit Card	10 working days
Mobile Wallet (MFS)	Mobile Wallet Reversal	7 working days
Cash on Delivery (COD)	Bank Deposit	5 working days
	Refund Voucher	1 working day
Voucher	Refund Voucher	1 working day

Note: Refund timeline excludes weekends and public holidays. The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

EXCEPTIONS  

The following items cannot be returned:

 

•    Electronic Gadgets

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+8809639114251

info@wishclub.com.bd